GNI Newsletter January 6th. 2010
Warm and friendly greetings are extended to all friends of GNI in whatever part of the world you currently reside. We trust everyone made it through the holidays in one piece and, like ourselves, look forward to getting back into a routine to which we were reasonably well accustomed.
There are some changes and modifications which we are considering, some having been decided and resources invested to implement, while others are still being contemplated or considered.
While these changes will contribute significantly to the health and stability of the program, not all will be viewed as customer - enhancing changes, but the changes will be made regardless. Without making some program changes, coupled with the significant amount of funds currently frozen at Yesilada bank's German correspondent account, our existence would be threatened, nothing anybody wants or needs. To say it again: Not our account with Yesilada is frozen, but THEIR correspondence account with a German bank.
Todd and I, with Jurgen's input, have been working on these changes for quite some time; much thought and consideration is being taken before the decision to implement is made.
Before announcing the first significant change, they're some other issues that warrant discussion as they are serious matters.
1. Increased Fraud Activity / Identity Theft:
This phenomenon is not unique to GNI, however, given our strength and size the organization and each member individually as well as collectively, is a target for all would be hackers and thieves. While we have been reasonably successful fighting this, it is extremely time-consuming and with a little bit of thought and members taking some responsibility for the activities they do, we could be doing a much better job and reduce the outlay of funds to zero with member assistance.
The following subject points must become routine procedures for GNI members whether working on GNI issues or when taking on non-GNI issues:
a. All computers must run with System-Wide Security provisions current and in place whenever utilizing the internet.
b. All passwords to all of your password protected IPs, MUST be changed routinely on a regular basis while avoiding the use of your own birthday or that of your spouses, social security or Driver License Numbers…etc. Use good common sense when selecting a password.
c. Don't give out your password or USER ID information to anyone, even your referrer.
d. When making deposits, ALWAYS do it from your Back Office, NEVER from the Payment Processor (PP) site.
e. Verify the recipient's account number belongs to GNI and is the correct account, regardless of the amount or how familiar it looks or does not look, nor which PP you are using. We will confirm that EVERY PP has had issues of hacking, malicious activity or otherwise. We don't want to have to arbitrate a situation involving members who deposited to the wrong account because of some hacker's switching of the client account.
2. Use of Support for Customer assistance:
PLEASE do not email Robert or Todd for support requests. All this does is slow down the response time. Use the ticket capability in your back office.
3. Delayed interest payments over the last two weeks, due to the holidays:
As some of you have realized, not all requests for payment have been realized over the last two (holiday) weeks. We're not going to sugar-coat or mislead anyone here. We have had some e-currency / PP processor currency management issues, together with member's requesting principal balances for the holidays, the necessary expansion of member / account verification resulting from the fraudulent hijacking of member accounts, collectively does not allow for the streamlining of payments to our members. With a concerted push, we were able to process over 1500 member payments yesterday, what is about the maximum we can do daily and we will continue today and the next couple of days. Please keep in mind, until such time we are caught up, some of these payments will not necessarily be in the order you requested them and secondly that we are receiving on a average day between 400 and 700 new withdrawal requests. Be patient...we're trying to help everyone as fast as reasonably possible.
4. Charitable Giving:
The final tally will be made and announced later this week or early next. These charities will, I'm quite certain, be pleasantly surprised at this new infusion of funds.
5. Weekly Rollover Plan:
Effective January 30th, 2010, GNI will no longer offer the weekly rollover plan to prospective GNI members, as announced previously. There will be more information about this later. Be looking to get all funds out of the weekly rollover plan as it will no longer be supervised nor will interest be paid thereon.
For the next couple of weeks, be looking for correspondence to be flowing fairly regularly until such time we have tweaked the program sufficiently and addressed all concerns which affect the membership at-large.
We apologize for the delays - but are working diligently to correct these.
Thank you all for your time and support,
Robert, Jurgen and the GNI Support Team.
