GNI Newsletter November 20, 2009
Greetings to all of our Friends at GNI:
It's been an "exciting" week for all of us at GNI; with issues, trials and tribulations affecting the entire spectrum of the users from admin to customer. No doubt it would have been nice to avoid some of the theatrics, however, they happened so now we pick up the pieces and move forward.
1. The New Script - We hope you have enjoyed the new script which was recently installed. For those of you who either have been sleeping or have not had access to the latest happenings at GNI, we recently upgraded the GNI scripting software to Shadowscripts (SS) in pursuit of better security, improved "user-friendliness," enhanced capabilities and dedicated support.
While we have had some "hiccups," by and large we are very pleased with the migration process and the overall decision to go with SS. Should anyone have any ideas or viable improvements, feel free to submit your suggested changes to admin@shadowscripts.com and CC GNIcsr@gmail.com. We'll take all proposed enhancements under consideration.
2. E-Currency / Payment Processor Issues / Update - Since the latter part of the week ending November 14th, we identified a disparity in our distribution of and holdings of our e-currency.
Specifically, we had a disparity - having a bit more Strictpay and a bit less STPay. The introduction of the new, in-house exchanger was eliminated as the cause of this disparity.
Regardless, we were compelled to work towards creating a workable and stable E-currency / PP Management process and took the necessary steps to do so.
First up was the decision to modify the exchanger allowing those persons who made E-Wallet purchases with STPay the opportunity to swap these deposits with other PP funds we use, at no cost.
Although it was never our intention to compel members to subscribe to a PP they did not want otherwise use, we became anxious recognizing we may not be able to meet our standard 24-48 hour turnaround time for STP withdrawals.
One final apology to those of you who felt obligated, as a result of our initial News Page to swap your deposits, e-wallet and cash balances from STP to another PP.
In our attempt to rectify this situation, we have devised a seemingly simple procedure outlined below, which will allow you to switch these deposits back to STPay at no cost. In the meantime, we have lifted all STP restrictions as we find our decision has indeed had the desirable affect.
3. Reversing Your swapped STP Deposits back to STP - The following procedure will allow us to swap your newly converted funds back to STPay:
3.1. Obtain the Deposit ID # the system assigned to your transaction. This can be located in your "my deposits" in your GNI Back Office.
(Note: We do not want or need, nor can we use the "Transaction ID." This is a different identifier and is not what we are looking for.)
3.2. Accurately transfer the Deposit ID # into an email. In this email please put the following information:
a. Your GNI UserID name.
b. Your GNI UserID number
c. The Deposit ID #
d. The amount of the deposit; and,
e. The currency / pp you changed this deposit to
3.3. Send the email to the following email address:
GNIdeposits@gmail.com
Within 48 hours (likely much sooner), assuming you have followed these instructions properly, your deposit will be swapped back to STPay. There will, of course, be no fee for this transaction.
4. New Account / Email Changes - When requesting to add a new PP, change a current PP account number / identifier or you wish to change your GNI registered Email address, there are specific procedures that have been established. Please contact support through your back office Support Ticket Menu. Debbie is coordinating these changes with the entire process taking between 2-3 calendar days to complete.
5. Update in RE: Bank / Wire Transfer - Yesilada Bank - We have confirmed the cause of member / GNI owned funds which have been frozen at Yesilada Bank in Northern Cyprus. As we understand it, an unknown perpetrator successfully scammed a group of German, Austrian and Swiss Nationals out of their funds. The total amount stolen was quite significant and the perpetrator has not, at this time, been caught. As a result, German officials at AKBank in Frankfurt have successfully frozen all assets currently held by Yesilada until the investigation has concluded.
How long this will take and when will funds be "unfrozen" is not currently known. We have confirmed, however, that Yesilada Bank IS NOT currently in receivership and we all hope it stays this way.
There is NOTHING we can do to assist those of you whose funds are frozen, nor for ourselves whose situation mirrors that of yours.
6. Charitable Giving for the Holidays - We are narrowing our search to select a charitable cause that our loyal and generous GNI membership can throw its weight behind. We'll provide further details in the upcoming week(s).
We wish to thank our loyal friends and members of GNI for the continued trust in what we do and are doing. We strive to avail ourselves as much as reasonably possible. Please remember to use the Ticket System in your back office when request assistance from the GNI Support Team.
Finally, remember to pay your civil obligations if the are owed (taxes) and that there are ALWAYS people in this world who are both less fortunate and desperately need your financial assistance. Seek them out and give generously.
Regards,
GNI Administration and Support
