GNI Newsletter August 11, 2009
Greetings GNI Customers, Clients and Friends:
It's hard to believe the Summer (and for you Down Under - the winter) of 2009 is rapidly coming to a conclusion. We trust you all have been well and taken some well-deserved rest as we head into the Fall Season.
These past few weeks have NOT been without challenges; be forewarned, similar challenges will face us for the foreseable future. Despite the barrage of attacks, we will continue to meet our obligations to the Company Principals and Clients alike, all of whom have placed their trust in us to continue to act responsibly and in a fashion consistent with Accepted & Reasonable Business and Professional Practices.
Whenever possible, we use these practices as the minimum standards as to those guidelines which steer our business decisions. Although, and in selective circumstances, we are compelled to make unpopular decisions. when doing so, it is to ensure the health and longevity of the GNI project, not to serve our individual/ personal needs.
Having said this, I would like to make some announcements which we feel will benefit the program, increase our efficiency, show a commitment to those "on the fence" of our seriousness of running a superior program and to help offset the additional workload that comes with a proven successful project like ours:
1. New Team Member: We would like to introduce the newest member of the GNI Team, Lim Teng Aun. Lim lives in Singapore with his family and will be helping with the Customer Service activities. Lim has, thus far, done a tremendous job and we look forward to him helping with our program for many years. Please drop by our new "CS Chat" and say, "Hello" to Lim.
After suppressing the barrage of attacks in the middle of July which included DDoS, counterfeit correspondence, attempts to blackmail us (the program) and the re-routing of client deposits to rogue Liberty Reserve accounts, we launched a security audit to assess what aspects of the program had been compromised, the steps necessary to mitigate the ensuing problems and finally, evaluate any recommended changes made by outside vendors assisting us to reduce the possibility of any further or future attacks on the program.
2. New Customer Service Help Desk: Of significance was that which suggested there were penetrable vulnerabilities in our Ticket Based Customer Service Help Desk; we would be best served by disabling this module and replace it with something different. So we did. In its place, we have recently launched a Chat Desk which also serves as a means of communicating issues directly to the CS department for resolution. We are hoping this will be sufficient for the time being.
3. New Script: We are currently in the testing phase with our brand new script. From a user standpoint, this amounts to one of the most significant and beneficial change to the operational aspect of this venture. Not only is the software easier to use, it has features that will make everyone experience far more enjoyable. We're putting the finishing touches together as this letter is being read by you; which compels me to say, all newsletters, once the new software is installed, should receive the correspondence.
4. Phone Support: While the number has been purchased and the capability to start this feature is now available, it is not the appropriate time. With our new "chat" facility, new script and new Team Member, we would be (if we are not already), stretching our resources too thin. Once things have returned to a state of manageable chaos, we will implement the telephone service. When? - Its better to see how things develop before obligating ourselves.
5. This Newsletter: In our attempts to better serve our clients, we will be putting out this newsletter on a regular basis. At no point will we be going longer than once a month. It's important to keep the lines of communication wide open and members informed. Communication is a two-way street. It is our reasonable expectation that members follow the rules, respect the direction(s)/instruction(s) that we provide and understand that we do our very best to accommodate all of you in a fair and equitable manner. Please don't ask us to make an exception when it wouldn't be fair to others here at GNI.
6. Speculation: There are two matters that just won't "simmer down." One is understandable, the other is not.
A. GOING PRIVATE. It is understandable that persons which include active members as well as those who have just heard about GNI are concerned that they will not be able to get their deposit level(s) up to that which they want by a certain date which we have thrown around in both the newsletter and our sponsored forum. Technology, being what it is, has cleared a significant amount of room for those who trade for and on behalf of GNI and its clients. As such, we don't anticipate a closing date prior to December 1st; a more likely time-frame will be sometime in the first quarter of 2010.
We Understand EVERYONE'S concerns. This decision, however, is made at the Administrative/Principal level to include all the partners at GNI. The date that is selected will be predicated on several factors, none of which are relevant at this time, for this newsletter. We will give all of you PLENTY of advanced notice before implementing and change of this magnitude.
B. Evidence of Trade(s). It is possible to give the community our Wagering chits. We could give thousands of them. It is equally as easy to open up fotoshop and create the same documentation. Of what benefit would it be to do either one of these activities. The point is, those who choose to believe in our program won't increase or decrease their level of investment based on some wagering chits, those who don't want to believe, won't, regardless of what we do.
So it's those who are sitting on the fence, scared and unsure, that apparently need this to feel comfortable. Well, we're in a fortunate position that we don't need their investment to expand our base. We are not encouraging or discouraging anyone from becoming clients of GNI. We ONLY want new members who believe in us, believe in what we're doing and, as demonstrated during those two weeks in July, will support us when we needed you, like we (GNI) does on a daily basis.
We trust you understand this and support our position.
7. No more V-Money. Those who maintain a balance in Vmoney are encouraged to contact Robert at "Goldnuggetinvest@Gmail.com" to exchange their their V-Money balances to any of the other accepted payment processor. V-Money have become un-exchangeable during the last couple of weeks, so we needed to drop it.
Once again, we thank you for your loyalty. It does NOT go unnoticed and makes our jobs worth all the while. We thank you for your support and ask that, upon receipt of payments, consider giving a portion to the charitable organization of your choice. This is so very important during a global recession!
With our Best Regards,
Robert and the GNI Team
Note: Solid Trust Pay continues to run at a Snail's Pace. Withdrawals will be processed as soon as we can access their website. Please be patient. This information was just posted on STPs official blog:
We have been receiving reports that some members are unable to access the SolidTrust Pay website. There are no issues with access at our offices, and we are continuing to monitor regular traffic, but our tech department is looking into the situation.
We ask for your patience – we are confident that all areas will have full access shortly.
